"Where's my order?"
Stop answering the phone
With the Sefid WooCommerce plugin, the chatbot reads real-time order status straight from your store and tells the customer right in the conversation — no calls, no waiting.
This feature is experimental and is added to your panel on request.
Order
OR-4821
The same question, two completely different experiences
- They call; the line is busy or nobody answers.
- Your team has to find the order manually and check its status.
- At night and on holidays there's no answer at all.
- The customer gets restless and has a bad experience.
- They get an answer in 2 seconds, right in the chat.
- Accurate, up-to-date status and tracking code.
- 24/7, even at midnight.
- Your team is freed up for more important work.
From plugin install to instant answers
Install the plugin
Activate Sefid's ready-made WooCommerce plugin on your store — with no changes to your site's structure.
A secure connection is established
Orders connect securely to the chatbot — read-only status, no tampering.
The customer asks in chat
With secure sign-in, the customer asks "Where's my order?" right in the conversation.
They get an instant answer
The chatbot shows the up-to-date status and tracking code right away.
One short conversation, total peace of mind
The customer doesn't need to memorize an order code or wait for a reply; they sign in and Sefid shows them everything precisely. Every WooCommerce status is translated clearly and understandably:
Hassle-free tracking for customers and your team
Real-time status
Read straight from your own WooCommerce — exactly what you see in your store panel, not stale data.
No phone calls
The chatbot automatically answers most "Has my order shipped?" calls, keeping your phone line free.
Secure user sign-in
Each customer sees only their own orders — behind secure, controlled sign-in.
Status change notifications
When an order ships or is delivered, the user can be notified with an update.
Lower support load
A large volume of repetitive tracking questions is lifted off your team's shoulders.
Minutes to install
Just install the plugin and connect — no coding, no changes to your store.
Installation and connection usually take less than 10 minutes.
FAQs — Order tracking
Automate order tracking
Install the Sefid WooCommerce plugin so your customers know their order's real-time status without a single call.