A support expert that
never gets tired
Sefid learns from your business's own knowledge and, like an always-present colleague, gives your customers advice, guidance, and support — warm and precise, day and night, nonstop.
Good support is expensive and arrives late
Most questions are repetitive, yet they eat your team's time and energy while the customer waits.
Repetitive questions, without end
"What are your hours?", "Does it have a warranty?", "When will it arrive?" — dozens of times a day, and your team gets worn out.
Unanswered at night and on holidays
A customer asks a question at 2 a.m.; nobody's there to answer until morning, and they leave.
Support team burnout
Your smart people's energy goes into canned replies, not the work that matters.
From your content to precise answers
No need to write code or rules. You provide the knowledge; Sefid does the rest.
- 01
You provide the content
You add your site URL, files (PDF/Word), or FAQs in the panel. Even a few lines of text are enough to get started.
- 02
Sefid reads and understands
It automatically reads the content, cleans it, chunks it, and indexes it semantically — no manual work from you.
- 03
It answers on your knowledge
Every answer comes from your own real content, not guesses. Update the content and the chatbot updates that same moment.
- 04
It learns where it fell short
Questions it couldn't answer are collected in "knowledge gaps" so you know exactly what to fill in.
It behaves like your team's best expert
What separates a good chatbot from a robotic answering machine is behavior — and that's exactly what Sefid is trained on.
Empathy first, then the answer
It shows it has heard and understood the customer, then offers a solution. It never sounds defensive or condescending.
Honest when it doesn't know
Instead of making up a wrong answer, it honestly says it isn't sure and logs the request for your team to follow up.
Natural conversation, not stiff and robotic
It replies briefly, clearly, and humanly — no walls of text, no stiff canned sentences.
Always awake
Nights, holidays, and rush hours — it answers instantly, with no queue and no waiting.
In the customer's language
Fluent, professional English — and when needed, it understands the user's language.
Your brand's tone
Formal, warm, or friendly — you set the tone so it matches your brand's personality.
An honest "I don't know" beats a wrong answer
Sefid never makes up prices, dates, or promises. If something isn't in your knowledge, it honestly says it isn't sure and logs the request. That honesty is what builds and keeps customer trust — and protects your brand from wrong answers.
Build your chatbotFAQs — Support & guidance
Turn on your always-awake support
In a few minutes, build a chatbot on your own content that answers your customers warmly and precisely, day and night.