Visitors may leave —
their lead stays with you
Right in the conversation, Sefid recognizes who's a serious buyer or whose case needs human follow-up — then logs the request with exact contact details as a tidy card in your panel.
The costliest thing on your site is the lead that never got logged
You've paid to bring every visitor here — ads, content, SEO. But if their moment of interest isn't captured somewhere, all that spend evaporates the second the tab closes.
The silent exit
A visitor asks their question, gets an answer, and leaves — no name, no number, no trace. That might have been your next big customer.
Requests scattered everywhere
One DMs you, one emails, one calls. Nothing lands in one place, and follow-ups get lost between everyday tasks.
Forms nobody fills in
Nobody has patience for a ten-field contact form. The customer is warm mid-conversation — that's where the request should be captured, not on another page.
One tidy card — everything in its place
Instead of a lost message, every request becomes a structured card in your panel — with a reference code, type, summary, and contact details. Nothing is left to memory or luck anymore.
Automatic categorization
Wholesale, complaint, hiring, partnership… every request gets its own type label.
Every contact detail
Phone, email, or whatever the user shared — all stored together, tidily.
Linked to the conversation
Each card links to the original chat; one click shows exactly what was said.
Photo attachments
For complaints or returns, the agent collects photos right there and attaches them to the card.
Team notes
Leave internal notes on each card so the team knows where follow-up stands.
CSV export
Export every lead in one click for Excel or your CRM.
Wholesale coffee for a café
Around 20 kg per month; medium-roast arabica beans. Wants wholesale pricing and monthly delivery terms.
From one simple sentence to a complete lead
The user just says what they want; the rest of the journey — detecting, asking, precise logging, and notifying your team — is on Sefid.
- 01
It senses the right moment
When the user wants something that needs human follow-up — a bulk order, a complaint, a job application, or "I'd like to talk to a person" — the agent recognizes on its own that now is the moment to capture the request.
- 02
It asks like a person, not a form
It asks in the same conversation, and only for what's truly needed. If a photo is required — say, for a return — it asks right there.
- 03
Contact details, exact and error-free
Phone numbers and emails aren't captured by AI guesswork; they're extracted and normalized server-side with deterministic rules — so not a single digit ends up wrong.
- 04
A tidy card in your panel
The request lands in your panel's requests section with its own reference code, type, summary, and chat link — and you move its status forward step by step: new, seen, in progress, done.
Whatever door the customer knocks on, it opens
Lead capture isn't just a "contact us" replacement; every serious intent — from bulk buying to job applications — becomes a structured lead.
Wholesale inquiries
B2B buyers leave volumes and details right there.
Complaints & returns
With photos and full details, ready for quick resolution.
Job applications
Candidates apply without filling in a single form.
Partnerships
Partnership offers land straight in your panel.
Custom orders
Things not on your site that customers still want.
Callback & consultation
Whenever a human touch is needed, the number gets logged for your team to call.
The path to a human is always open
The worst experience in the world is being stuck in a loop of canned replies. Sefid does the opposite: whenever the user wants a human, or the case is beyond it, it builds the bridge right there — the request is logged with contact details and your team follows up personally. The customer leaves the chat feeling heard, not frustrated.
Build your own agentFAQs — Lead capture
Never lose a lead again
In a few minutes, put an agent on your site that captures serious buyers with their contact details the moment they show up — and sends them to your panel.