Terms of Service

These Terms of Service (the "Terms") govern your use of the EU edition of Sefid, available at eu.sefid.dev (the "Service"). "Sefid" refers to the AI conversation agent platform: the user panel, the website chat widget, the knowledge tools, and any related capability. You can reach us at support@sefid.dev.

By creating an account or using the Service you accept these Terms. If you use the Service on behalf of a company, you confirm that you are authorised to bind that company. If you do not agree with any part of these Terms, please do not use the Service.

Sefid lets you create an AI agent for your business. The agent is trained on the content and knowledge you provide (your website pages, documents, and notes) and answers your customers' questions in a chat widget on your website, helping you automate sales and support.

You configure what the agent knows and how it behaves. We continuously improve the Service and may add, change, or remove features; where a change materially reduces the Service you have paid for, we will inform you in advance.

The Service is intended for business use. You must provide accurate account information and keep your sign-in credentials confidential. You are responsible for all activity under your account.

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create an account. Notify us immediately at support@sefid.dev if you suspect unauthorised access to your account.

Paid plans are priced in euros (EUR) and billed in advance for the selected cycle (monthly or yearly). Prices shown may exclude VAT; where VAT or other taxes apply, they are added at the applicable rate and shown on your invoice.

Online card payments for the EU edition are being finalised. Until they are available, plan activation can be arranged through support. When you pay, you receive a downloadable invoice in your panel. Fees already paid are non-refundable except where required by mandatory law or expressly stated otherwise.

If a renewal payment is not completed, the paid plan features may be suspended until payment is settled. We may change plan prices with at least 30 days' notice; changes take effect from your next billing cycle.

You may not use the Service for anything unlawful, deceptive, or harmful. In particular you may not: publish or distribute illegal content through the agent; use the Service to mislead consumers; attempt to gain unauthorised access to systems or data of Sefid or of other customers; probe, scan, overload, or disrupt the Service; or resell the Service without our written consent.

Plans include fair-use limits (such as the number of AI replies). Automated abuse, artificial traffic, and attempts to circumvent limits may lead to throttling, suspension, or termination.

You own the content you provide to the Service (your knowledge, documents, and site content). You grant us a limited licence to host and process that content solely to provide and improve the Service for you. We do not sell your data and we do not use your content to advertise to third parties.

Where you use the agent with your own customers, you act as the data controller for their personal data and Sefid acts as your processor under the GDPR. Our Privacy notice describes what we process, why, and for how long. The EU edition is hosted on servers located in Finland, and customer data is stored inside the European Union.

You are responsible for ensuring that the content you provide does not infringe third-party rights and that your use of the agent towards your customers complies with the laws that apply to your business.

The agent generates answers automatically with artificial intelligence, based on the knowledge you provide. AI output can occasionally be inaccurate or incomplete. You should review how your agent is configured, keep its knowledge up to date, and not rely on it for advice that requires a licensed professional (legal, medical, or financial).

In line with EU transparency rules, the widget makes clear to your visitors that they are chatting with an AI assistant. You must not configure the agent to present itself as a human.

The Sefid platform - including its software, design, and branding - belongs to Sefid and its licensors. These Terms do not transfer any ownership of the platform to you. You receive a non-exclusive, non-transferable right to use the Service while your account is active.

If you send us feedback or suggestions, you allow us to use them to improve the Service without any obligation to you.

We work to keep the Service available around the clock, but no online service can promise uninterrupted availability. Planned maintenance is scheduled to minimise disruption, and we restore incidents as quickly as we reasonably can.

We may update these Terms or the Service to reflect legal, technical, or business developments. For material changes to the Terms we will give notice in the panel or by email at least 14 days in advance; continued use after that date means you accept the updated Terms.

You can stop using the Service and delete your account at any time from the panel or by contacting support. We may suspend or terminate accounts that materially breach these Terms, abuse the Service, or fail to pay, after notice where reasonably possible.

When an account is deleted, personal data is deleted or anonymised in line with our Privacy notice. Records that we are legally required to keep - such as invoices, payment records, and bookkeeping material - are retained for the statutory retention periods required by applicable law (for accounting records, typically six years) and are then deleted.

The Service is provided "as is" and "as available". To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. You remain responsible for the decisions you and your business make based on the agent's output.

To the extent permitted by mandatory law, Sefid's total aggregate liability arising out of or related to the Service is limited to the fees you paid for the Service during the 12 months before the event giving rise to the claim, and neither party is liable for indirect or consequential damages such as lost profits or lost data. Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for intentional misconduct or gross negligence.

These Terms are governed by the laws of Finland, excluding its conflict-of-law rules. Mandatory consumer-protection rules of your country of residence, where applicable, remain unaffected.

If a dispute arises, please contact us first at support@sefid.dev - most issues can be resolved quickly and amicably. Disputes that cannot be settled amicably are resolved by the District Court of Helsinki, Finland, unless mandatory law provides otherwise. Consumers in the EU may also use the European Commission's Online Dispute Resolution platform.

Questions about these Terms are welcome at support@sefid.dev. For privacy questions and data-protection requests, see our Privacy notice or write to the same address.